REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant sections of national and state or territory regulatory requirements and codes of practice

Relevant OHampS and environmental procedures and regulations

Various approaches to quality assurance such as Total Quality Management and the strengths and limitations of each when applied in this context

Requirements for completing relevant documentation such as checklists schedules and internal audit reports

Code of practice for working collaboratively with others

Typical defects that can occur and related action that should be taken

Steps involved in planning the work activities

Procedures to be followed in the event of an emergency

Required skills

Communicate effectively with others when completing work activities

Read and interpret instructions procedures information and signs relevant to work activities

Interpret and follow operational instructions and prioritise work

Complete documentation related to work activities

Operate electronic communication equipment to required protocol

Work collaboratively with others

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Implement contingency plans for unplanned events

Modify activities depending on differing operational contingencies risk situations and environments without compromising quality

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Quality assurance methods and techniques may include:

Assessment objectives may include:

Depending on the organisation concerned, workplace procedures may be called:

Consultative processes may involve:

Documentation and records may include:

Applicable legislation and regulations may include: